SUKHA HEALTH
Privacy notice
How SUKHA Health handles an enquiry submitted through this website.
Effective 10 October 2026 · Version 1
Information you provide
We collect your name, contact details, preferred language and the information you choose to include in your request. A care enquiry may include a brief health concern, hospital preference, preferred date and, for a referral, the patient name and your relationship to them. Please send only the minimum information needed. Do not include identity documents, full medical records or payment details in this form.
Why we use it
We use enquiry information to contact you, understand the coordination you are requesting and discuss next steps. Feedback and complaint information is used to review and respond to your message. A privacy request is used to help you access, correct or ask us to delete information about you. Form submission does not confirm a medical appointment.
Business cooperation enquiries
The separate partner and hospital contact form collects an organization name and type, contact person, role, work contact details, location and non-clinical cooperation purpose. SUKHA uses these details to classify, review and respond to prospective business enquiries; submitting does not create a partnership. Do not provide patient names, records, health concerns or confidential hospital information. Business enquiries use the same encrypted storage and initial 90-day retention, under authorized operator access.
Consent and referrals
The form asks for separate acknowledgement of this notice and the service terms. Care enquiries also require explicit consent to use the health information you choose to provide for coordination. If you refer someone else, you must have permission from the patient or an authorized representative. Do not submit another person’s information without that permission.
Storage, access and service providers
Submitted enquiries are stored in a protected server database with encrypted form contents. Access is limited to authorized operators. Cloudflare provides hosting and storage infrastructure; processing may occur outside your country. Website fonts are served directly by SUKHA Health. If you choose a separate communication channel such as LINE, its provider also handles the message under its own terms. We will discuss necessary hospital handovers with you rather than sharing information indiscriminately.
Retention and browser storage
The intake system sets an initial enquiry record to expire after 90 days. Expired records are unavailable to the review API and removed by maintenance. An ongoing coordination service may require a separate record and retention explanation. Your form values are not saved in browser localStorage. The website stores your language preference on your device. No marketing analytics or advertising cookies are included in this release. Infrastructure may process limited technical security logs.
Your choices and privacy questions
You can ask to access or correct your information, request deletion or withdraw permission for future coordination through the Feedback page by selecting “Privacy request”. Include your reference if available, without unnecessary medical details. We may need to verify your identity before acting on a request. Withdrawal does not reverse a handover already completed with your permission.
Updates
This notice applies to website enquiries. A service-specific agreement or notice may be provided when coordination begins. Changes to this page are shown with a new notice version.