SUKHA HEALTH
Service terms
What an enquiry means, and how coordination is agreed.
Effective 10 October 2026 · Version 1
Our role
SUKHA Health coordinates appointments, interpretation, travel logistics and agreed follow-up. We are not a hospital or emergency service. Diagnosis, treatment decisions and medical advice are the responsibility of qualified healthcare professionals.
Enquiries and confirmation
A received reference confirms that your enquiry was recorded. It does not guarantee acceptance, a response deadline, hospital availability or a treatment outcome. The coordination scope, appointment details and next steps must be separately confirmed with you.
Your information and permissions
Provide accurate contact details and only information you are authorized to share. For a referral, confirm permission from the patient or an authorized representative. Let us know if circumstances or dates change.
Fees and third-party services
Coordination fees, hospital charges, interpreter or transport costs, payment arrangements and any cancellation/refund conditions will be set out before a paid service is agreed. Sending this form creates no payment obligation. Hospitals and other providers may apply their own conditions.
Changes and complaints
Availability and plans may change. Discuss changes with your coordinator before relying on an appointment or travel arrangement. You can use the Feedback page to raise a complaint or request clarification.
Website availability
If the form cannot confirm receipt, you can retry. Do not rely on the website for urgent help. The Emergency information page explains the emergency channel for Thailand.