Hospital appointments
Connect with the relevant hospital department and understand the appointment status.
What we can coordinate
- Coordinate your hospital preference, department enquiry and preferred dates.
- Explain the records requested by the hospital and arrange an authorized handover.
- Share the hospital’s confirmed appointment, location and preparation instructions.
Limits to confirm
- The hospital decides availability and clinical suitability; an enquiry is not a booking.
- Diagnosis, treatment choice and test preparation decisions remain with the treating clinical team.
Your next step
Tell us your preferred hospital or department, dates and a brief concern. We will clarify the information needed to request an appointment.
Interpretation
Plan language support for the parts of the visit where you need help communicating.
What we can coordinate
- Discuss the language pair, appointment location and support needed.
- Coordinate an interpreter for the agreed period, subject to availability.
- Clarify waiting time, overtime and confidentiality before confirming the service.
Limits to confirm
- Interpretation does not replace a clinician’s explanation or medical decision.
- Document translation, extra visits and additional hours must be agreed separately.
Your next step
Share the date, location, languages and expected duration. Ask for a written scope and provider fee.
Travel support
Coordinate an agreed route so you know where to go and whom to contact.
What we can coordinate
- Discuss pickup and destination, timing, passenger numbers and mobility needs.
- Coordinate an available transport provider and agreed route.
- Confirm pickup details, contact and price before the trip.
Limits to confirm
- Transport is arranged through a separate provider and is subject to availability.
- An ambulance, clinical escort, flights, accommodation or visa support are not automatically included.
Your next step
Tell us the route, date, passengers and any mobility needs. We will discuss available arrangements and the separate cost.
Follow-up and family handover
Keep the agreed next step clear after the hospital visit.
What we can coordinate
- Coordinate follow-up appointments and clarify whom to contact.
- Help relay hospital instructions and unresolved questions to the relevant provider.
- Coordinate family updates or another provider handover with the patient’s permission.
Limits to confirm
- Follow-up coordination does not include prescribing, nursing care or changing treatment.
- Additional visits, home care and medicine services require separate provider verification, scope and agreement.
Your next step
Share the hospital’s follow-up plan and who may receive updates. Agree the contact, timing and support needed.
These are coordination services. The agreed quotation defines your actual scope; clinical care is provided by the relevant licensed provider.
Know what each fee covers
The cost depends on the support and provider arrangements you choose. Request a written quotation before agreeing to a paid service.
Know what each fee covers| Cost item | What to confirm |
|---|
| SUKHA coordination | The agreed tasks, period, included support and any additional work. |
|---|
| Interpreter and transport | Provider fee, service hours or route, waiting time and overtime where applicable. |
|---|
| Hospital and other providers | Consultation, tests, treatment and other provider charges, confirmed by that provider. |
|---|
Ask for the total, inclusions and exclusions, quote validity, payment recipient, deposit, applicable tax and cancellation/refund terms. These costs should be explained separately; submitting this form does not create a payment obligation.
Ask about scope and feesQuestions before you start
Is sending an enquiry the same as booking?
No. We discuss your needs and request availability. An appointment is confirmed only when the hospital confirms it.
What will I pay?
Ask for a written quotation for the coordination tasks you need. Interpreter, transport and hospital/provider charges are explained separately. No fixed public price is promised here.
Can I start without full medical records?
Yes. A short concern, preferred dates and a contact method are enough to start an enquiry. If records are needed, the team will explain the appropriate private route. Do not upload full records, identity documents or payment details through this form.
Can I enquire for a family member?
Yes, with permission from the patient or an authorized representative. Agree who may receive updates before information is shared.
Does SUKHA provide medical treatment?
SUKHA provides coordination. Diagnosis, treatment, prescriptions and clinical preparation instructions belong to the relevant licensed provider.
I have not chosen a hospital. Where do I start?
Choose the hospital-choice pathway and share your need, location and preferences. A coordination enquiry does not replace a clinical assessment.
When will the team reply?
Ask the team to confirm the staffed response window for your enquiry. No fixed response time or 24-hour staffed coverage is promised here. For urgent situations, use the emergency route.
Can I reschedule a visit?
Contact the hospital and your coordination contact before changing arrangements. Confirm revised availability and any provider cancellation or additional-service charges.
How do I contact the team about an existing case?
Use Case Support and send your reference with a reachable contact. A reference alone does not grant access to private case information.
What if the situation is urgent?
Do not wait for a website reply. Use the emergency service where you are; see our emergency information page for Thailand.
Emergency information →